Hello almoore,
Thank you for writing in and so sorry for the trouble caused on you.
Did the product work normally when you received them?
Could you please tell us your order ID?
If you can, we sincerely hope that you can send us some images to let us check the problem details.
With your help, we can find a solution more quickly.
You can send this information to us by email (service at droking dot com)
Looking forward to hearing from you.
Best regards