Dear Diana A, did you buy this 20V 2A NC Power Module? please note that this is Step down mode, input voltage must be higher than 3V. So if the input is DC 5.1V, then set it for U-OUT 5.0V, it cannot work.
Do you mean that when you changed the input to 12v, but the output still had nothing change? Could you please tell us what’s the wring. If you can, we sincerely hope you can send us some photos.
Thanks!
DROK