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DORK AC 100-300v 100a no read outs 2016-08-28T19:38:45+00:00

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  • Rob
    August 28, 2016 at 7:38 pm
    Post count: 0
    #7451 Reply |

    I have your Digital voltage amp meter AC 100-300V 100A and it wont show anything on the display it has an led back ground light any ideas?

    Drok
    Keymaster
    August 29, 2016 at 2:11 am
    Post count: 2971
    #7470 Reply |

    Hello Rob,
    Thank you for writing in.
    Could you please tell us your order ID or the link of the product so that we can ensure which product you are referring to?
    Waiting for your reply.
    Best regards

    Rob
    August 31, 2016 at 4:53 pm
    Post count: 0
    #7670 Reply |

    https://www.amazon.com/gp/product/B00DVH64HW/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

    Drok
    Keymaster
    September 1, 2016 at 3:09 am
    Post count: 2971
    #7706 Reply |

    Hello Rob,
    Thank you for your reply.
    It is better that you can tell us more details of your operation, such as the input voltage/current, the load, the wiring, the working environment.
    If you can, we sincerely hope that you can send us some images of your wiring to let us check the problem details.
    You can send this information to us by email (service at droking dot com).
    With your help, we can find a solution more quickly.
    Looking forward to hearing from you.
    Best regards

    Rob
    September 1, 2016 at 3:20 am
    Post count: 0
    #7707 Reply |

    I cant get picks since it is in the wall mounted at least of the wiring. It was all hooked up and working last time I ran the generator. The meter has its own circuit and is hooked up to a normal 110v 15 amp breaker. I know it has power since it has the back light on it just wont show any numbers. The other one same model I have also connected the same way is working fine and shows numbers as the power and amp changes. So its hooked up the same so if one works the other should work. If I was to show the wiring behind the wall I would need to take the drywall off.

    Drok
    Keymaster
    September 2, 2016 at 3:18 am
    Post count: 2971
    #7807 Reply |

    Hello Rob,
    So sorry for the inconvenience caused on you.
    Did this meter work normally when you ran the generator?
    Could you please check your wiring of this meter again?
    Were the wires of the current transformer connected to the blue terminals of the meter?
    Beg your understanding.
    Best regards

    Rob
    September 2, 2016 at 4:39 am
    Post count: 0
    #7816 Reply |

    like I said it worked the last time I ran it and this time it did not. It only showed a blue screen with no numbers. The other one which is hooked to the same wires the same way worked.

    Rob
    September 2, 2016 at 4:39 am
    Post count: 0
    #7817 Reply |

    I think the circuit went bad in this one.

    Drok
    Keymaster
    September 4, 2016 at 3:53 am
    Post count: 2971
    #8231 Reply |

    Hello Rob,
    Thank you for your reply.
    As your description, this product may be defective.
    We have tested our products before shipping to Amazon warehouse.
    This problem may be caused by the shock during delivery but it is hard for us to ensure the exact cause without the product.
    So sorry for the trouble caused on you and all we want to do is to try our best to find a solution to you.
    Could you please tell us your order ID so that we can contact you via Amazon?
    Beg your forgiveness and waiting for your reply.
    Best regards

    Rob
    September 6, 2016 at 2:16 am
    Post count: 0
    #8258 Reply |

    its order number 107-3082725-4873827 it was a while ago but it was just waiting to run the generator that was run 2 times before it gave out. Thanks so much for looking into it.

    Drok
    Keymaster
    September 6, 2016 at 2:55 am
    Post count: 2971
    #8259 Reply |

    Hello Rob，
    Thank you for your reply.
    We have contacted you via Amazon, please check it.
    Best regards

    Rob
    September 19, 2016 at 1:24 am
    Post count: 0
    #9172 Reply |

    I replied back and your deal sounded great but have not seen anything since. Has it processed?

    Thanks

    Drok
    Keymaster
    September 19, 2016 at 3:30 am
    Post count: 2971
    #9178 Reply |

    Hello Rob,
    We have checked that we have not received your reply.
    However, we have issued a partial refund to you, please check your account.
    Hope this can make up your loss.
    Best regards

    Rob
    September 23, 2016 at 9:42 pm
    Post count: 0
    #9269 Reply |

    The reply is under a different email but the same order number. Please check. Thanks

    Rob
    September 29, 2016 at 12:05 am
    Post count: 0
    #9411 Reply |

    My account still does not show the refund.

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