DROK Service on missing package

[Mitchell Larson March 31, 2022 at 4:18 pm Post count: 0]

#91302 Reply |

Hello Service,

I’ve been handling a Fedex case you requested I open and have sent back several messages to service@droking.com but I keep getting a note from service@droking.com that email is being rejected.   I’ve issued you a confirmation letter as requested, along with the Fedex case number.   Fedex is asking for a copy of the waybill and packaging size/weight.  I’m not sure if you are getting my responding emails about this since it seems I just keep getting a “Is there an update?” email from you.

Please advise.  My order was 15386 and as of today, there have been no arrivals and we are moving beyond qualifying your product and may need to locate another supplier.

[DrokKeymaster April 1, 2022 at 8:35 am Post count: 2971]

#91326 Reply |

Hello Mitchell Larson，

Sorry,we didn’t receive your email,  so just tried to send several emails. It is strange we can receive other emails expect yours.

Would you please tried to send confirmation letter to longqipro@foxmail.com or couku@hotmail.com?

DROK

[DrokKeymaster April 1, 2022 at 9:31 am Post count: 2971]

#91327 Reply |

Hello Mitchell Larson，

We just send you waybill by longqipro@foxmail.com.  Please check if you can get it.

Best regards.

[DrokKeymaster April 2, 2022 at 7:36 am Post count: 2971]

#91347 Reply |

Hello Mitchell Larson，

Your email system reject our message.

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