Dual DC meter – no amps reading

[Mike Webb March 14, 2016 at 8:45 pm Post count: 0]

#3643 Reply |

Gentlemen,

I have installed two dual volt/amp meters 4.5 – 30 volts 100 amp DC meters # BOOGLKQOKl. They are to monitor alternator performance on my Yanmar boat engines. Both displays light up and measure voltage but show ZERO amps

Each shunt is connected between the negative post on the alternator and engine block/chassis ground. The alternators have a separate negative ground connection. They do not rely on the case for ground. All connections are exactly as your wiring diagram on Amazon.

Both displays light up and measure voltage but show ZERO amps. My Klein DC clamp meter around the ground wire from the alternator shows about 15 amps just after engine start settling down to around 3.0 amps after a minute or so.

It has been suggested that I try swapping over the two sensor wires to the shunt. Should I try this?

[DrokKeymaster March 15, 2016 at 1:43 am Post count: 2971]

#3645 Reply |

Hello Mike Webb,
Thank you for writing in.
Is #BOOGLKQOKl the ASIN of the product.
If yes, we are sorry that we cannot find out which product you are referring to.
Could you please send us the link of the product?
It is better that you can send us some photos of the problem details.
With your help, we can find out a solution more effectively.
Thanks

[Mike Webb March 15, 2016 at 8:00 pm Post count: 0]

#3653 Reply |

Thanks for the prompt response.

This is a link to the meters I purchased.
http://www.amazon.com/gp/product/B00GLKQOKI

I have photos – how do I send them or post them to the forum?

[DrokKeymaster March 16, 2016 at 1:32 am Post count: 2971]

#3657 Reply |

Hello Mike Webb,
Thank you for your reply.
You can send us an email with the photos to service at droking dot com.
Thanks

[Mike Webb March 16, 2016 at 12:34 pm Post count: 0]

#3662 Reply |

Thank you.
Sending photographs now.

[DrokKeymaster March 17, 2016 at 3:22 am Post count: 2971]

#3678 Reply |

Hello Mike Webb,
Thank you for your cooperation.
We will find a solution for you as soon as possible.
Best regards

[Mike Webb March 24, 2016 at 2:40 pm Post count: 0]

#3888 Reply |

Do you have an answer for me yet?

[DrokKeymaster March 25, 2016 at 1:55 am Post count: 2971]

#3906 Reply |

Hello Mike Webb,
We are sorry that we have not received your email.
Could you please send it again?
So sorry for the inconvenience caused on you.
Beg your forgiveness.
Best regards

[Mike Webb March 26, 2016 at 1:51 pm Post count: 0]

#3990 Reply |

OK

Sent again to service at droking dot com

[DrokKeymaster March 28, 2016 at 1:37 am Post count: 2971]

#4020 Reply |

Hello Mike Webb,
Thank you for your cooperation.
We will find a solution for you as soon as possible.
Best regards

[DrokKeymaster March 28, 2016 at 3:54 am Post count: 2971]

#4022 Reply |

Hello Mike Webb,
Sorry to bother you again.
Have you sent the picture to us?
We have checked that we do not received any email from you.
Could you please provide us your orderID?
We can connect you via Amazon and you can send picture to us there directly.
Best regards

[Mike Webb March 29, 2016 at 1:03 pm Post count: 0]

#4080 Reply |

Yes I re-sent the pictures on 26 March.
The email address I used was service@droking.com
I did not get an un-deliverable notice from my email service provider.

This is what I purchased on Amazon
http://www.amazon.com/gp/product/B00GLKQOKI

Order date Ordered on November 15, 2015

Amazon order# 104-4057444-5038657

If there is some way to communicate with you through Amazon, please let me know how to do it.

[DrokKeymaster March 30, 2016 at 2:42 am Post count: 2971]

#4089 Reply |

Hello Mike Webb,
Thank you for your reply.
We have sent you a message through Amazon, please check it.
You can attach the picture there directly when you reply the message.
Hope this can help you.
Best regards

[Author]

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