Hello Chuck,
Thank you for writing in.
Could you please tell us your order ID or the link of the product so that we can ensure the product you are referring to?
With your help, we can find a solution more quickly.
Best regards

Hello Chuck,
Thank you for your reply.
Could yo please tell us more details of your operation, such as the wiring, the working environment?
If you can, we sincerely hope that you can send us some images to let us check the problem details.
You can send this information to us by email(service at droking dot com).
Looking forward to hearing from you.
Best regards