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Purchased From Amazon, dead on arrival. Can't return past 30 days 2016-02-07T00:38:05+00:00

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  • wfc
    February 7, 2016 at 12:38 am
    Post count: 0
    #3157 Reply |

    http://www.amazon.com/gp/product/B00C4QVTNU/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B00C4QVTNU&linkCode=as2&tag=dp059-20&linkId=ZYAXDDMRLYLS5LL6

    Ordered that regulator back in january and didn’t get a chance to use it til tonight.

    Dead on arrival. Plug in my 19v power rail, and the led doesn’t even come on. Connected output to multimeter, tried adjusting onboard pot, nothing.

    Drok
    Keymaster
    February 16, 2016 at 9:09 am
    Post count: 2971
    #3337 Reply |

    Hello wfc,
    Could you please send email to service at droking dot com to tell us your order ID and more details of how you operate the item, such as the input voltage/current, wiring, operating environment? It’s better that you can send us some pictures of the installation.
    With you help, we can consult your problem to our technician and find out a solution more effectively.
    Beg your understanding.
    Best regards

    Chris L
    February 18, 2016 at 6:53 pm
    Post count: 0
    #3361 Reply |

    I just recieved my buck converter today and it is dead too!I’ve tried other voltage sources within the operating range and nothing will display. This is upsetting.

    Drok
    Keymaster
    February 19, 2016 at 1:59 am
    Post count: 2971
    #3366 Reply |

    Hello Chris L,
    Thank you for purchasing.
    Could you please tell us your order ID or the ASIN of the buck converter you brought?
    It is better you can tell us more details of how you operate the item, such as the input voltage/current, the wiring. We sincerely hope that you can send us some photos of the installation.
    Waiting for your reply.
    Have a nice day!
    Best regards

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