Speaker didnt come with shield

[banp January 19, 2021 at 8:18 am Post count: 0]

#57732 Reply |

I bought this (https://www.amazon.com/DROK-Full-Range-Speakers-External-Interference/dp/B01IP3917Q/ref=psdc_10980771_t1_B01IP395RC) speaker, and despite the title saying “strong interference immunity” and the main picture showing a speaker with a shield on it, the one i received does not have a shield on it. I dont see any other listings for the 4ohm version of this speaker, and i need the shield as it will be used in close proximity to other magnetic things. Is there a way I can get the shield sent to me? Thanks!
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[DrokKeymaster January 21, 2021 at 7:07 am Post count: 2971]

#57870 Reply |

Hello banp,

We are sorry for inconvenience may cause. After checking, we found there is a wrong image. This item is not with anti-magnetic design. Our team will update product inforamtion as soon as possible.

Can we refund directly for you? You can keep the item. If it is acceptable, please offer your order ID so that we can process refund.

Best regards,

DROK

 

[banp January 21, 2021 at 8:05 am Post count: 0]

#57876 Reply |

Ah i see, thats unfortunate that it does not have a shield. Do you have any recommendations for shielding it so that it doesnt cause magnetic interference with other devices?

My Order ID is: <span class=”order-date-invoice-item”> Order# <bdi dir=”ltr”>112-0464932-7781809</bdi> </span>

Thank you so much for the refund. I will be sure to leave a good seller review on Amazon!

 

[DrokKeymaster January 22, 2021 at 8:52 am Post count: 2971]

#57973 Reply |

Hello banp,

We have issued refund for this order.

The anti-magnetic design we used is dual magnet, The item you ordered is with one magnet only.

You may try to find an magnetic shielding for it.

Best regards,

DROK

 

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